Authorization
In order to
receive credit, prior authorization is required
for all returns.
Procedure
- Requests for authorization should be made in
writing and faxed to 270-586-6389 or mailed to
301 Robey Street, Franklin, KY 42134.
- Send products, RGA form and, if available,
copy of original sales invoice.
- Send returns prepaid to the attention of Blu
Pharmaceuticals, LLC, ATTN: Returns Department
at 301 Robey Street, Franklin, KY 42134
Transportation
& Charges
Unless expressly
authorized, freight charges for all returns as a
result of normal business operations are the
responsibility of the customer. COD shipments
will be refused. Blu Pharmaceuticals, LLC is not
responsible for lost or damaged shipments of
returned products; insuring and tracking of
shipments are the responsibility of the
customer.
Returnable
Items
- Product authorized as returnable and
returned within the policy guidelines
- Product purchased directly from Blu
Pharmaceuticals, LLC
- Shipping errors and damaged product if
reported within 10 days of receipt and
returned within 30 days of Invoice Date
- Product with less than 6 months expiration
or expired for no more than 12 months
- Product partials in 25% bottle increments
Non-Returnable Items
- Product not authorized for return or
otherwise falls outside of established returns
policies
- Product sold as short-date, close-out or
special promotions marked as non-returnable at
time of sale
- Product returnable through normal channels
as allowed by the Wholesaler
- Product obtained other than through normal
channels of distribution, purchased from a
source other than an approved distributor of
Blu Pharmaceuticals, LLC.
- Items deteriorated or damaged due to
conditions beyond the control of Blu
Pharmaceuticals, LLC while in the possession
of the customer, such as improper storage,
heat, cold, water, smoke, etc.
- Product distributed outside the United
States
- Professional Samples
- Product with defaced or removed label
- Product with more than 6 months dating or
expired for more than 12 months
- Overstock product that is in date.
- Product for which proof of purchase cannot
be verified.
Terms of
Return Policy
Credit will be
issued only to direct or contracted customers.
Credit will be issued and calculated based on
the lower of the current market price or
original purchase price . Credits will be
allowed for future purchases and are valid for
twelve months from the date of issue. Freight
charges and shipping & handling fees are not
refundable. Credit or reimbursement for products
destroyed by the customer without written
approval from Blu Pharmaceuticals, LLC will not
be issued. Blu Pharmaceuticals, LLC is not
responsible for damaged or lost return
shipments. Credit for returned items may not be
claimed against outstanding invoices until
credit has been issued. Blu Pharmaceuticals, LLC
reserves the right to require proof of purchase
on any returned item.
Blu Pharmaceuticals shall not be liable for any
fees associated with any 3rd party provider.
Partials shall be estimated to the nearest
¼. All returns are subject to final review
and acceptance by Blu Pharmaceuticals, LLC and
will be processed in accordance with the most
recent returns policy in effect at the time of
return. All product received becomes the
property of Blu Pharmaceuticals, LLC, who
reserves the right to dispose of the merchandise
and declare no credit value. Product received
outside of policy guidelines will not be
returned to the customer and no credit will be
issued.
Blu Pharmaceuticals, LLC reserves the right to
make policy exceptions for extenuating
circumstances and reserves the right to modify
this policy. The return of drugs under this
policy shall also be consistent with all other
Federal, State and local laws and regulations.
Rev. 12/21/2011
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Toll-Free:
1-877-264-0BLU 